Terms & Conditions

Our online shopping terms and conditions apply to all orders which you, the customer place using our website www.petermaturi.com, which is operated by Peter Maturi & Sons Ltd. Please read them carefully before placing your order and print a copy for future reference.

By using our website you accept and agree to be bound by these online shopping terms and conditions, the privacy statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these online shopping terms and conditions affects your statutory rights, either as a consumer or otherwise.

Your Account

You may register with us when purchasing items using this website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the "account" area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our privacy statement. To fulfil our obligations to you under these online shopping terms and conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.

The contract between us

When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order ("order confirmation email"). We accept your order only when we send an email confirming that we have despatched the items in your order ("despatch confirmation email"). The contract between us is formed at the point we send the despatch confirmation email in respect of those items mentioned in the despatch confirmation email. If your order contained a number of items and the despatch confirmation email mentions on some of them, those items which have yet to be despatched to you do not form part of that contract.

Colours, specifications and dimensions of products

We have made every effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered.

Purchases within "cooling off" period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("cooling-off period"). This right applies to all items advertised on the website. You may be liable for the cost of returning the item(s) to us.

Orders for Delivery Outside the United Kingdom

The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.

Customs Duties

At this time we are unable to process orders outside of the United Kingdom.

Prices

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website include Value Added Tax which will be charged at the current rate. Where prices are displayed in alternative currencies on this website, these are for reference purposes only and local prices may change according to current currency rates.
Delivery charge is an additional cost. Please refer to our Delivery Information for full details, as delivery charges to certain areas may be higher.
Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on the website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the website at any point.

Payment

You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.

When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.

Please note that we cannot guarantee the security of data when communicate with Peter Maturi & Sons Ltd via email. Accordingly please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Delivery Standard deliveries to UK addresses

We will aim to complete deliveries within 5 working days from point of order, however due to external factors please allow up to 28 days.

Items damaged in transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items

You have the right to return a faulty item within 28 days.

We will carry out a thorough examination of the product and if the fault is genuine we will dispatch a replacement with no further charge, however if the item is not found to be defective there may be an additional charge.

Incorrect Items

If we have sent you an incorrect item, please contact us as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item however we must have the incorrect item returned before investigation.

Costs

Please return any incorrect item. We will replace or refund you for the incorrect item upon receiving the returned goods.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these online shopping terms and conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the despatch confirmation email to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these online shopping terms and conditions will not exceed the total price charged for the items purchased. Nothing in these online shopping terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these online shopping terms and conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this website and terms and conditions

We reserve the right at any time to make changes to this website, these onlline shopping terms and conditions, privacy statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these online shopping terms and conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing law and jurisdiction

These online shopping terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The leglislation aims to make producers pay for the collection , traetment and recovery of waste electrical equipment. The regulations also mean that suppliers of euipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year , making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Peter Maturi & Sons is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item within 28 days of purchasing their new item.

Under the WEEE regulations, all new electrical goods should now be marked with the crossed out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.